Integration Agreement
Last Updated: December 2, 2025
Version 1
Operational
Integration Agreement
Document ID: IA-2024-001
Effective Date: December 3, 2025
Version: 1.0
1. Purpose and Scope
This Integration Agreement ("Agreement") governs the use of Milenial Compliance Platform APIs, webhooks, and third-party integrations. By accessing our APIs or enabling integrations, you agree to these terms.
2. API Access and Authentication
2.1 API Credentials
API keys are confidential and must not be shared
Each integration requires unique credentials
Keys must be rotated every 90 days for production environments
Compromised keys must be reported immediately
2.2 Authentication Methods
OAuth 2.0: Recommended for user-authorized integrations
API Keys: For server-to-server communications
JWT Tokens: For session-based authentication
mTLS: Available for enterprise integrations
2.3 Access Levels
Read-Only: Access to retrieve data only
Read-Write: Full CRUD operations
Admin: Configuration and management access
Custom: Tailored permissions per integration
3. Rate Limiting and Usage Quotas
3.1 Standard Rate Limits
Tier | Requests/Minute | Requests/Day | Burst Limit
------|-----------------|--------------|-------------
Free | 60 | 1,000 | 10
Pro | 300 | 50,000 | 50
Enterprise | 1,000 | 500,000 | 200
Government | 2,000 | 1,000,000 | 500
3.2 Rate Limit Headers
All API responses include:
X-RateLimit-Limit: Maximum requests allowed
X-RateLimit-Remaining: Requests remaining
X-RateLimit-Reset: Time until limit resets
3.3 Exceeding Limits
HTTP 429 returned when limits exceeded
Implement exponential backoff for retries
Contact support for limit increases
4. Data Exchange Responsibilities
4.1 Data Formats
Request/Response: JSON (application/json)
File Uploads: Multipart form-data
Bulk Operations: NDJSON or CSV
Character Encoding: UTF-8
4.2 Data Validation
All data validated against published schemas
Invalid requests return detailed error messages
Schema versions documented in API reference
4.3 Data Security
All API traffic must use HTTPS/TLS 1.2+
Sensitive data encrypted in transit and at rest
PII handling per Privacy Policy requirements
Data minimization principles apply
5. Webhooks and Event Notifications
5.1 Webhook Configuration
HTTPS endpoints required (no HTTP)
Signature verification mandatory
Retry logic: 3 attempts with exponential backoff
Failed webhooks logged for 7 days
5.2 Event Types
compliance.check.completed
document.uploaded
audit.report.generated
user.onboarding.completed
subscription.changed
5.3 Webhook Security
HMAC-SHA256 signature in X-Milenial-Signature header
Timestamp validation within 5-minute window
IP allowlisting available for enterprise
6. Integration Support
6.1 Support Tiers
Tier | Response Time | Channels | Hours
------|---------------|----------|-------
Standard | 48 hours | Email | Business
Pro | 24 hours | Email, Chat | Business
Enterprise | 4 hours | All + Phone | 24/7
Government | 2 hours | Dedicated | 24/7
6.2 Developer Resources
API Documentation: docs.milenial.com/api
SDKs: Python, Node.js, Java, .NET
Sandbox Environment: sandbox.api.milenial.com
Postman Collection: Available on request
6.3 Integration Testing
Sandbox environment mirrors production
Test data provided for all scenarios
Integration certification available
7. Change Management
7.1 API Versioning
Semantic versioning (v1, v2, etc.)
Major versions supported for minimum 24 months
Breaking changes only in major versions
Version specified in URL path or header
7.2 Change Notifications
90 days notice for breaking changes
30 days notice for deprecations
Changelog published at docs.milenial.com/changelog
Email notifications for registered developers
7.3 Migration Support
Migration guides for version upgrades
Parallel running period during transitions
Technical support for complex migrations
8. Deprecation Policies
8.1 Deprecation Timeline
Announcement: Feature marked deprecated in docs
Warning Period: 6 months with console warnings
Sunset: Feature disabled after warning period
Removal: Code removed in next major version
8.2 Legacy Support
Extended support available for enterprise
Custom deprecation timelines negotiable
Legacy endpoints maintained in read-only mode
9. Intellectual Property
9.1 API License
Non-exclusive, revocable license to use APIs
No rights to underlying Platform code
Integration code remains your property
Milenial branding guidelines must be followed
9.2 Restrictions
No reverse engineering of APIs
No circumventing rate limits or security
No reselling API access
No competing services using our APIs
10. Liability and Indemnification
10.1 Limitation of Liability
API provided "as is" without warranty. Milenial not liable for integration failures, data loss, or business interruption.
10.2 Indemnification
You indemnify Milenial against claims arising from your integration, including data breaches and compliance violations.
11. Termination
11.1 Termination Rights
Either party may terminate with 30 days written notice. Immediate termination for material breach or security incidents.
11.2 Post-Termination
API access revoked immediately
Cached data must be deleted within 30 days
Audit logs retained per legal requirements
12. Contact
API Support: api-support@milenial.com
Developer Portal: developers.milenial.com